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Frequently Asked Questions

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General

  • What is a Computerized Maintenance Management System (CMMS)?
    A CMMS software package maintains a computer database of information about an organization’s maintenance operations. This information is intended to help maintenance workers do their jobs more effectively and to help management make informed decision. CMMS data may also be used to verify regulatory compliance.
  • Who uses the CMMS and where is it used?
    All TAMHSC uses the CMMS to submit Work Requests for anything related to TAMHSC facilities.
  • What does a CMMS do for the HSC and what are the benefits?
    The CMMS is used to keep records of all Work Requests, record all maintenance activity, and track all assets within HSC.
  • Who can submit a Work Request?
    Only TAMHSC faculty and staff can submit a Work Request; students and other non-faculty/staff personnel must have a departmental representative submit on their behalf.

How To

  • How do I submit a Work Request?
    By filling out Work Request Form on this website.
  • How to I get the status of my Work Request?
    EMAILs will be sent to the address specified in the Work Request form at various steps of the Work Request process. A final status message will be sent when a given Work Request has been completed.
  • Whom can I contact for questions about my Work Request?
    Please call the 888 number at 888-278-1232.
    You will be prompted for your location: 1=Bryan/College Station, 2=Houston, 3=Dallas, 4=Roundrock/Temple, 5=McAllen, 0=Other.
    Leave a voicemail if you do not get a live person; someone will be notified via email that a voicemail has been left.

Form Request Problems

  • Why does my browser not show the form after I login using my Windows credentials?
    In Internet Explorer a message can appear at the bottom of the screen that says "Only secure content is displayed.". There are several ways to handle this situation:
    1. Use Firefox or Chrome browsers to access the form.
    2. Always click on the "Show All the Content" button
    3. Follow the instructions in the following article:
      How to Remove the "Only Secure Content" warning in Internet Explorer

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